Version: AU-DPP-001
Last Updated: 14 June 2026

This Privacy Policy explains how Drive2Deliver collects, uses, stores, shares and protects personal information from drivers, delivery partners, vehicle operators and contractor users of the Drive2Deliver Driver App.

By creating a driver account, uploading documents, going online, accepting jobs or using the Driver App, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

1. About This Privacy Policy

Drive2Deliver respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy applies to personal information collected through:

• Drive2Deliver Driver App

• Driver registration forms

• Document upload screens

• Driver support channels

• Delivery job activity

• Location tracking features

• Payment and payout systems

• Website, email, phone, SMS or other communication channels

• Compliance and safety systems

This Privacy Policy should be read together with the Drive2Deliver Driver Terms & Conditions, Safety & Compliance Policy and any other driver policies provided through the app.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Driver applicants

• Approved drivers

• Delivery partners

• Vehicle operators

• Contractors

• Business account holders

• Drivers using the Drive2Deliver Driver App

• Any person who provides information to Drive2Deliver for driver onboarding, verification, delivery, payment or compliance purposes

3. Personal Information We Collect

Drive2Deliver may collect the following types of personal information.

3.1 Account and Identity Information

• Full legal name

• Preferred name

• Date of birth

• Mobile number

• Email address

• Residential or business address

• Profile photo

• Driver ID or platform user ID

• Login and account details

• Emergency contact details, if provided

3.2 Licence and Verification Information

• Driver licence details

• Licence class

• Licence expiry date

• Licence images or copies

• Vehicle authority or permit details

• Identity verification information

• Background or eligibility check information, where required and lawful

3.3 Vehicle Information

• Vehicle make, model and year

• Vehicle type

• Registration number

• Vehicle registration documents

• Vehicle photos

• Load capacity

• Vehicle dimensions

• Vehicle inspection or maintenance records, if required

• Roadworthiness information

• Insurance documents

3.4 Business and Tax Information

• ABN

• Business name

• GST registration status, if provided

• Bank or payout details

• Payment account information

• Tax invoice or payout records

• Contractor or business details

3.5 Location and Trip Information

When you use the Driver App, Drive2Deliver may collect location information, including:

• GPS location

• Pickup and delivery location

• Route information

• Trip status

• Time online and offline

• Estimated arrival times

• Job acceptance and completion location

• Proof-of-delivery location

• Device location permissions

Location information may be collected when you are online, assigned to a delivery job, travelling to pickup, completing a delivery, or using app features that require location access.

3.6 Delivery and Job Information

• Jobs offered, accepted, rejected or cancelled

• Pickup and delivery details

• Supplier and customer interaction records

• Delivery notes

• Photos uploaded for proof of delivery

• Signatures

• Timestamps

• QR code or barcode scan records

• Driver notes

• Waiting time records

• Incident records

• Dispute records

3.7 Safety and Compliance Information

• Compliance acknowledgements

• Training completion records

• Safety check confirmations

• Load restraint confirmations

• Fatigue or work/rest declarations

• Incident and accident reports

• Complaint records

• Policy acceptance records

• Account review information

• Suspension or deactivation records

3.8 Device and App Information

• Device type

• Operating system

• App version

• IP address

• Device ID

• Login records

• App usage data

• Crash logs

• Technical diagnostics

• Notification preferences

3.9 Communication Information

Drive2Deliver may collect records of communications, including:

• Emails

• SMS messages

• In-app messages

• Support tickets

• Phone call details

• Chat records

• Feedback

• Complaints

• Driver support requests

4. Sensitive Information

Drive2Deliver will only collect sensitive information where it is reasonably necessary, lawful and, where required, with your consent.

Sensitive information may include health, medical, criminal record, biometric or government identifier information, depending on the verification, safety or legal requirements that apply.

Drive2Deliver will only use sensitive information for the purpose for which it was collected, unless another use is permitted by law.

5. Why We Collect Personal Information

Drive2Deliver collects personal information for purposes including:

1. Creating and managing driver accounts.

2. Verifying driver identity and eligibility.

3. Checking driver licence, vehicle and insurance details.

4. Matching drivers with suitable delivery jobs.

5. Managing pickups, deliveries and proof of delivery.

6. Providing location tracking and delivery visibility.

7. Processing driver payouts.

8. Issuing payout records or tax-related documents.

9. Managing safety and compliance requirements.

10. Recording driver acceptance of policies and terms.

11. Investigating incidents, accidents, complaints or disputes.

12. Preventing fraud, misuse or unsafe activity.

13. Providing customer, supplier and driver support.

14. Improving the app, platform and delivery operations.

15. Complying with legal, regulatory, insurance and audit obligations.

16. Enforcing Drive2Deliver policies and terms.

17. Sending important app, safety, payment and compliance notifications.

6. Location Tracking

The Driver App uses location information to support delivery operations and safety.

Location data may be used for:

• Showing available jobs nearby

• Matching drivers to delivery jobs

• Pickup and delivery tracking

• Estimated arrival time

• Customer and supplier delivery visibility

• Route support

• Proof of delivery

• Safety monitoring

• Dispute resolution

• Fraud prevention

• Platform performance

Customers, suppliers or site contacts may see limited location information related to their delivery, such as driver arrival status, estimated arrival time or delivery tracking.

If you disable location permissions, some app features may not work and you may not be able to receive or complete delivery jobs.

7. How We Use Personal Information

Drive2Deliver may use your personal information to:

• Operate the Driver App

• Approve, verify and manage driver accounts

• Allocate delivery jobs

• Communicate job details

• Track delivery progress

• Confirm delivery completion

• Process payments and payouts

• Provide support

• Manage disputes and claims

• Improve driver and customer experience

• Maintain safety and compliance records

• Detect fraud, misuse or security issues

• Comply with law, regulation, court orders or government requests

• Protect Drive2Deliver, drivers, suppliers, customers and the public

8. When We Share Personal Information

Drive2Deliver may share personal information with:

8.1 Customers and Site Contacts

We may share limited driver information with customers or site contacts for delivery purposes, such as:

• Driver first name or profile name

• Vehicle type

• Vehicle registration, where required

• Estimated arrival time

• Delivery status

• Contact option through the app

• Proof-of-delivery details

8.2 Suppliers

We may share driver and vehicle information with suppliers for pickup and loading purposes, including:

• Driver name

• Vehicle type

• Vehicle registration

• Pickup arrival status

• Job reference

• Delivery completion status

8.3 Service Providers

We may share information with trusted third-party service providers who help operate the platform, including:

• Cloud hosting providers

• Payment processors

• Identity verification providers

• Mapping and GPS providers

• SMS and email providers

• Customer support software providers

• Analytics and app performance providers

• Insurance, legal, accounting and audit providers

8.4 Government, Regulators and Law Enforcement

We may disclose information where required or permitted by law, including to:

• Courts

• Police

• Government agencies

• Transport regulators

• Road authorities

• Insurance investigators

• Tax authorities

• Safety regulators

8.5 Business Transfers

If Drive2Deliver is involved in a merger, acquisition, restructure, sale of business, investment process or transfer of platform assets, driver information may be disclosed to relevant advisers, investors or purchasers, subject to confidentiality protections where appropriate.

9. Overseas Disclosure

Some service providers used by Drive2Deliver may store or process information outside Australia.

Where this occurs, Drive2Deliver will take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy requirements.

Overseas locations may depend on the systems and providers used by Drive2Deliver from time to time.

10. Payments and Banking Information

Drive2Deliver may collect bank or payout details to process driver payments.

Payment information may be handled by Drive2Deliver or by third-party payment providers.

Drive2Deliver will use payment information only for legitimate payment, payout, accounting, tax, compliance, dispute or fraud prevention purposes.

Drivers are responsible for ensuring that payout details are accurate and up to date.

11. Photos, Signatures and Proof of Delivery

The Driver App may require drivers to upload photos, signatures, barcode scans, QR scans, notes or other proof-of-delivery records.

These records may be used to:

• Confirm delivery completion

• Resolve disputes

• Support customer or supplier queries

• Investigate damaged, missing or incorrect goods

• Verify delivery location and time

• Protect drivers, customers, suppliers and Drive2Deliver

Drivers must only upload photos or records that are relevant to the delivery job.

Drivers must not upload inappropriate, misleading, offensive or unrelated images.

12. Communications and Support Records

Drive2Deliver may keep records of communications with drivers, customers, suppliers and support staff.

These records may be used for:

• Responding to support requests

• Resolving disputes

• Training and quality assurance

• Safety investigations

• Compliance checks

• Fraud prevention

• Legal or insurance purposes

13. Marketing and Notifications

Drive2Deliver may send drivers:

• Job notifications

• App updates

• Payment updates

• Safety alerts

• Compliance reminders

• Document expiry reminders

• Training updates

• Operational announcements

• Service updates

• Promotional or marketing messages, where permitted

You may be able to opt out of marketing communications. However, important operational, safety, legal, compliance and payment messages may still be sent where required.

14. Data Security

Drive2Deliver takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Secure systems and servers

• Access controls

• Password protection

• Encryption where appropriate

• Staff and contractor access limits

• Monitoring and audit logs

• Secure document storage

• Data backup and recovery processes

• Security review and incident response processes

No digital platform can guarantee complete security. Drivers should keep login details confidential and notify Drive2Deliver immediately if they suspect unauthorised account access.

15. Data Retention

Drive2Deliver will retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retention for:

• Active driver account management

• Payment and tax records

• Delivery history

• Safety and compliance records

• Legal and regulatory obligations

• Insurance and dispute handling

• Fraud prevention

• Business record keeping

When personal information is no longer required, Drive2Deliver will take reasonable steps to delete, destroy or de-identify it, unless retention is required by law or legitimate business needs.

16. Accessing and Correcting Your Information

Drivers may request access to personal information held by Drive2Deliver.

Drivers may also request correction of information that is inaccurate, outdated, incomplete or misleading.

You can update some information directly through the Driver App. For other requests, contact Drive2Deliver support or the Privacy Officer.

Drive2Deliver may need to verify your identity before providing access or making corrections.

17. Account Deletion Requests

Drivers may request account deletion through the app or by contacting Drive2Deliver.

Some information may need to be retained after account deletion where required for:

• Legal obligations

• Tax and payment records

• Delivery history

• Safety records

• Dispute resolution

• Fraud prevention

• Insurance claims

• Regulatory compliance

Drive2Deliver will take reasonable steps to delete or de-identify information that is no longer required.

18. Driver Responsibilities

Drivers are responsible for:

1. Providing accurate and current information.

2. Keeping login details secure.

3. Updating expired documents.

4. Not sharing customer or supplier information outside delivery purposes.

5. Not uploading false, misleading or inappropriate information.

6. Not using another person’s account.

7. Reporting suspected privacy or security issues.

8. Using the app in accordance with Drive2Deliver policies.

19. Data Breaches

If Drive2Deliver becomes aware of a data breach involving personal information, it will assess the incident and take appropriate steps.

Where required by law, Drive2Deliver will notify affected individuals and relevant authorities.

Drive2Deliver may also take steps to reduce potential harm, such as resetting passwords, restricting access, investigating the incident and improving security controls.

20. Children and Minors

The Drive2Deliver Driver App is not intended for persons under 18 years of age.

Drivers must be legally eligible to drive and provide services in Australia.

Drive2Deliver does not knowingly collect driver account information from minors.

21. Third-Party Links and Services

The Driver App may contain links to third-party websites, government resources, payment providers, maps, support systems or other external services.

Drive2Deliver is not responsible for the privacy practices of external websites or third-party services.

Drivers should review the privacy policies of any third-party services they use.

22. Changes to This Privacy Policy

Drive2Deliver may update this Privacy Policy from time to time.

If material changes are made, Drive2Deliver may notify drivers through the app, email, SMS or other reasonable method.

Drivers may be required to review and accept the updated Privacy Policy before continuing to use the Driver App.

23. Privacy Complaints

If you have a privacy concern or complaint, please contact Drive2Deliver first so the issue can be reviewed.

Drive2Deliver will aim to respond within a reasonable time.

If you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority.

24. Contact Details

Privacy Officer
Drive2Deliver
Email: [Insert privacy email address]
Phone: [Insert phone number]
Address: [Insert business address]

For driver support, please use the Help Centre inside the Driver App.

25. Driver Privacy Acknowledgement

Before using the Driver App, drivers may be required to tick the following confirmation:

I confirm that I have read and understood the Drive2Deliver Driver App Privacy Policy. I acknowledge that Drive2Deliver may collect, use, store and share my personal information, including location data, driver documents, vehicle details, payment information and delivery records, for the purposes described in this Privacy Policy.

Button: Accept & Continue

The Accept & Continue button must remain disabled until the driver ticks the acknowledgement checkbox.