Drive2Deliver Contact Preference

Last updated: 6 July 2026

Drive2Deliver respects your communication preferences.

This Contact Preference page explains how customers, drivers, suppliers, business users and website visitors can manage the types of messages they receive from Drive2Deliver.

1. About Drive2Deliver Communications

Drive2Deliver may contact you for different reasons, including:

• Order updates

• Delivery updates

• Truck booking updates

• Payment confirmations

• Refund updates

• Account notifications

• Driver job notifications

• Supplier order notifications

• Safety and compliance alerts

• Support responses

• Legal or policy updates

• Marketing offers

• Promotions

• Platform announcements

Some messages are required to provide our services. Other messages are optional marketing or promotional communications.

2. Business Details

Drive2Deliver
Operated by: Drive2Ride Pty Ltd
ABN: 36 621 483 341
Email: support@drive2deliver.com.au

3. Service Messages

Service messages are important messages related to your use of Drive2Deliver.

These may include:

• Account verification messages

• Password reset messages

• Order confirmations

• Delivery tracking updates

• Driver arrival updates

• Pickup and delivery notifications

• Payment confirmations

• Refund updates

• Invoice or receipt messages

• Support ticket replies

• Driver onboarding updates

• Supplier order alerts

• Safety and compliance notices

• Legal, privacy or terms updates

You may not be able to opt out of service messages because they are necessary to provide Drive2Deliver services, keep your account secure, complete orders, support deliveries, process payments or meet legal and safety obligations.

4. Marketing Messages

Marketing messages may include:

• Promotions

• Discounts

• Special offers

• New supplier announcements

• New product category updates

• Referral offers

• Business updates

• Marketplace campaigns

• Driver recruitment campaigns

• Supplier partnership campaigns

• Platform feature announcements

Drive2Deliver will only send marketing messages where permitted by law.

You can unsubscribe from marketing messages at any time.

5. Communication Channels

Drive2Deliver may contact you through:

• Email

• SMS

• Phone call

• In-app notification

• Push notification

• Website form response

• Support ticket

• Account dashboard message

You can manage some communication preferences through your app settings, account settings, device settings or by contacting Drive2Deliver support.

6. Email Preferences

You may choose whether to receive marketing emails from Drive2Deliver.

Marketing emails may include promotional offers, supplier updates, platform announcements and business updates.

You can unsubscribe from marketing emails by:

• Clicking the unsubscribe link in the email, where available

• Updating your account communication settings, where available

• Contacting Drive2Deliver support at support@drive2deliver.com.au

Please note that you may still receive important service emails related to your account, orders, deliveries, payments, safety, compliance or legal notices.

7. SMS Preferences

Drive2Deliver may send SMS messages for service or marketing purposes.

Service SMS messages may include:

• Verification codes

• Order updates

• Delivery updates

• Driver arrival updates

• Urgent support messages

• Safety or compliance alerts

Marketing SMS messages may include offers, promotions or business updates.

You can opt out of marketing SMS messages by following the unsubscribe instructions in the SMS, replying STOP where available, updating your account settings or contacting support@drive2deliver.com.au.

You may still receive essential SMS messages required for account security, delivery completion, payment processing, safety or legal reasons.

8. Push Notification Preferences

Drive2Deliver may use push notifications through the Customer App or Driver App.

Push notifications may include:

• Order status updates

• Delivery tracking updates

• Driver job alerts

• Pickup reminders

• Payment updates

• Document expiry reminders

• Safety alerts

• App updates

• Promotional messages, where enabled

You can manage push notifications through your device settings or app settings.

Turning off push notifications may affect your ability to receive timely updates about orders, deliveries, driver jobs or account activity.

9. Phone Call Preferences

Drive2Deliver may call users where necessary for:

• Delivery issues

• Urgent order problems

• Site access issues

• Driver support

• Supplier support

• Payment or account issues

• Safety incidents

• Complaint resolution

Drive2Deliver will not use phone calls for marketing where this is not permitted by law.

If you do not wish to receive marketing calls, you may contact support@drive2deliver.com.au and request to opt out of marketing calls.

10. Driver Communication Preferences

Drivers may receive operational messages related to:

• Job alerts

• Pickup instructions

• Delivery instructions

• Customer or supplier updates

• Payment and payout records

• Document expiry reminders

• Safety alerts

• Compliance updates

• Account review notices

• App updates

Drivers may not be able to opt out of essential operational, safety, compliance or payment messages while using the Drive2Deliver Driver App.

Drivers may opt out of marketing messages that are not required for platform operation.

11. Customer Communication Preferences

Customers may receive messages related to:

• Account verification

• Product orders

• Truck bookings

• Delivery updates

• Payment confirmations

• Refunds

• Support requests

• Delivery issues

• Proof of delivery

• Policy updates

Customers may opt out of marketing messages but may still receive service messages required to manage orders, deliveries, payments, safety or account activity.

12. Supplier Communication Preferences

Suppliers may receive messages related to:

• Supplier onboarding

• Product listings

• Customer orders

• Pickup requests

• Delivery coordination

• Payment or payout records

• Account notices

• Support requests

• Platform updates

• Compliance requirements

Suppliers may opt out of marketing messages but may still receive operational messages required to manage orders, deliveries, payments and supplier account activity.

13. How to Update Your Preferences

You can update your contact preferences by:

1. Logging into your Drive2Deliver account, where preference settings are available.

2. Using the unsubscribe link in marketing emails.

3. Replying STOP to marketing SMS messages, where available.

4. Managing notification settings on your mobile device.

5. Contacting Drive2Deliver support.

Support email:

support@drive2deliver.com.au

Please include your full name, registered email address, mobile number and the communication type you want to update.

14. Unsubscribe Processing Time

Drive2Deliver will take reasonable steps to process unsubscribe and preference requests as soon as practicable.

Some messages may still be received for a short period while systems are being updated.

Unsubscribing from marketing does not remove important service, safety, account, payment, delivery or legal messages.

15. Updating Your Contact Details

You are responsible for keeping your contact details accurate and up to date.

Incorrect contact details may result in missed order updates, delivery updates, payment notices, driver job alerts, supplier notifications or support responses.

You can update your contact details through your account settings or by contacting Drive2Deliver support.

16. Contact Preference Request Form

Drive2Deliver may include a website or app form for contact preference requests.

Suggested form fields:

• Full name

• Registered email address

• Mobile number

• User type: Customer / Driver / Supplier / Website Visitor / Other

• Preference request type

• Email marketing preference

• SMS marketing preference

• Push notification preference

• Phone call preference

• Message or notes

• Submit button

Suggested preference options:

• Unsubscribe me from marketing emails

• Unsubscribe me from marketing SMS

• Stop marketing calls

• Update my email address

• Update my mobile number

• Change my app notification settings

• Request help with communication preferences

• Other

17. Important Notice

Drive2Deliver may still contact you where reasonably necessary for:

• Account security

• Order fulfilment

• Delivery completion

• Payment processing

• Refund processing

• Driver job management

• Supplier order management

• Safety alerts

• Compliance requirements

• Legal notices

• Dispute resolution

• Support responses

These are not marketing messages and may be required to provide Drive2Deliver services.

18. Privacy

Drive2Deliver handles personal information in accordance with the Drive2Deliver Privacy Policy.

Your contact preferences may be stored and used to manage how we communicate with you.

For privacy questions, account deletion requests, data correction requests or contact preference requests, please contact:

support@drive2deliver.com.au

19. Changes to Contact Preferences

Drive2Deliver may update this Contact Preference page from time to time.

Updated contact preference information may be published on the website, app or platform.

Continued use of Drive2Deliver after changes are published means you acknowledge the updated Contact Preference page.

20. Contact Drive2Deliver

For communication preference requests, unsubscribe issues or contact detail updates, contact:

Drive2Deliver Support
Email: support@drive2deliver.com.au