Version: AU-CPP-001
Last Updated: 29 June 2026
This Privacy Policy explains how Drive2Deliver collects, uses, stores, shares and protects personal information from customers, builders, contractors, tradies, suppliers’ customers, business users and other users of the Drive2Deliver Customer App.
By creating an account, placing an order, booking a delivery, using the app, contacting support or using Drive2Deliver services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
Drive2Deliver is a construction materials marketplace and delivery technology platform.
The platform allows customers to:
Browse construction materials
Purchase products from suppliers
Book delivery vehicles
Schedule construction material deliveries
Track deliveries
Communicate with suppliers, drivers or support
Manage order history and delivery records
This Privacy Policy applies to the Drive2Deliver Customer App, website, support channels and related services.
Drive2Deliver may collect personal information when you register, place an order, book a delivery, contact support or use the app.
We may collect:
Full name
Business name
Email address
Mobile number
Account login details
Profile information
ABN or business details, if provided
Billing details
Customer type, such as builder, contractor, tradie, supplier customer or individual customer
When you place an order or book a delivery, we may collect:
Product order details
Delivery item details
Quantity, size and weight information
Pickup address
Delivery address
Site contact name
Site contact phone number
Delivery instructions
Gate access notes
Site access requirements
Preferred delivery time
Delivery schedule
Order history
Booking history
Delivery status
Proof-of-delivery records
Drive2Deliver may collect or use location information to support delivery services.
This may include:
Delivery location
Pickup location
App location permission, if enabled
Map location selected by the customer
Estimated delivery distance
Delivery tracking information
Driver arrival and completion location
Proof-of-delivery location
Customers may choose to manually enter an address instead of allowing device location access.
Drive2Deliver may collect information required to process payments, refunds and invoices.
This may include:
Billing name
Billing address
Payment method type
Transaction records
Invoice records
Refund records
Payment status
Order value
Delivery charges
Taxes, fees and charges
Payment processor reference numbers
Drive2Deliver does not need to store full card details where payments are handled by a secure third-party payment provider.
We may collect communication records when you contact Drive2Deliver or communicate through the app.
This may include:
Support requests
In-app messages
Emails
SMS messages
Phone call details
Chat records
Customer feedback
Complaints
Dispute details
Delivery issue reports
When you use the app, we may collect technical information such as:
Device type
Operating system
App version
IP address
Device identifier
Login records
App activity
Crash logs
Error reports
Notification preferences
General analytics and performance data
For delivery confirmation and dispute resolution, Drive2Deliver may collect:
Delivery photos
Site photos
Customer signature
Proof-of-delivery images
Timestamp records
GPS confirmation
Driver notes
Customer notes
Delivery completion records
Customers should not upload unnecessary personal, private or sensitive information unless required for the delivery.
Drive2Deliver does not usually require sensitive information from customers.
However, sensitive information may be collected if you voluntarily provide it or if it is reasonably required for safety, delivery, legal or support reasons.
Sensitive information may include information about health, safety, accessibility requirements, site incidents or other sensitive circumstances.
Drive2Deliver will only use sensitive information for the purpose for which it was provided or where permitted by law.
Drive2Deliver collects personal information to operate the customer app and provide construction material marketplace and delivery services.
We may use your information to:
Create and manage your customer account.
Process product orders.
Arrange pickup and delivery.
Match orders with suitable suppliers and drivers.
Provide real-time delivery tracking.
Confirm delivery completion.
Process payments, invoices and refunds.
Communicate with you about your order or delivery.
Provide customer support.
Manage delivery issues, disputes and complaints.
Improve app performance and customer experience.
Send service updates and notifications.
Maintain safety, fraud prevention and compliance records.
Comply with legal, tax, accounting, insurance and regulatory obligations.
Protect Drive2Deliver, customers, suppliers, drivers and the public.
Construction deliveries often require accurate site details.
Drive2Deliver may use delivery address and site information to:
Confirm service availability
Calculate delivery distance
Estimate delivery fees
Assign a suitable driver or vehicle
Provide driver instructions
Support site access
Confirm proof of delivery
Resolve delivery disputes
Improve delivery accuracy and safety
Customers are responsible for providing correct and complete pickup, delivery and site access details.
Drive2Deliver may provide delivery tracking features to customers.
Tracking may show:
Driver status
Estimated arrival time
Delivery progress
Pickup confirmation
Delivery completion status
Proof-of-delivery record
Tracking information is used only for platform, delivery, safety, support and dispute-resolution purposes.
Drive2Deliver may share limited personal information where necessary to provide services.
We may share order and customer information with suppliers so they can prepare and release products.
This may include:
Customer name or business name
Order details
Product quantity
Pickup or delivery requirements
Contact details, where required
Delivery timing
Special instructions
We may share delivery information with drivers so they can complete the delivery.
This may include:
Delivery address
Site contact name
Site contact phone number
Delivery instructions
Order reference
Material details
Pickup details
Proof-of-delivery requirements
We may share payment and transaction information with secure third-party payment providers to process:
Payments
Refunds
Invoices
Payment verification
Fraud prevention
Chargebacks or disputes
We may share information with trusted service providers who help us operate the platform, including:
Cloud hosting providers
Mapping and GPS providers
Payment processors
SMS and email providers
Customer support software providers
Analytics providers
Security providers
Accounting, legal and insurance advisers
We may disclose personal information where required or permitted by law, including to:
Courts
Police
Government agencies
Tax authorities
Road authorities
Safety regulators
Insurance investigators
Legal advisers
Drive2Deliver may send customers:
Order updates
Delivery notifications
Payment confirmations
Refund updates
Account notices
Safety or service announcements
App updates
Promotional offers, where permitted
Supplier or marketplace updates, where permitted
Customers may opt out of promotional marketing messages where available.
Important service, payment, legal, safety and delivery messages may still be sent even if marketing is turned off.
Drive2Deliver may use cookies, analytics tools, software development kits or similar technologies to improve the app and website.
These technologies may help us:
Keep users logged in
Improve app performance
Understand app usage
Detect errors or crashes
Improve customer experience
Prevent fraud or misuse
Measure marketing effectiveness
Customers can manage some permissions through their device, browser or app settings.
Drive2Deliver takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
Secure systems and servers
Access controls
Password protection
Encryption where appropriate
Staff and contractor access limits
Secure document and record storage
Monitoring and audit logs
Data backup and recovery processes
Security review and incident response processes
No digital platform can guarantee complete security. Customers should keep account login details secure and notify Drive2Deliver immediately if they suspect unauthorised account access.
Drive2Deliver will keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retention for:
Customer account management
Order history
Delivery history
Payment and tax records
Refunds and disputes
Legal and regulatory obligations
Insurance records
Fraud prevention
Safety and compliance records
Business record keeping
When information is no longer required, Drive2Deliver will take reasonable steps to delete, destroy or de-identify it, unless retention is required by law or legitimate business needs.
Customers may request access to personal information held by Drive2Deliver.
Customers may also request correction of information that is inaccurate, outdated, incomplete or misleading.
Some information can be updated directly inside the customer app, including:
Name
Mobile number
Email address
Business details
Delivery addresses
Billing details
Notification preferences
For other requests, customers may contact Drive2Deliver support.
Customers may request account deletion through the app or by contacting Drive2Deliver support.
Some information may need to be retained after account deletion where required for:
Legal obligations
Tax and accounting records
Delivery history
Payment records
Refunds or disputes
Fraud prevention
Safety records
Insurance claims
Regulatory compliance
Drive2Deliver will take reasonable steps to delete or de-identify information that is no longer required.
Customers are responsible for:
Providing accurate account, order and delivery information.
Keeping login details secure.
Providing correct delivery addresses and site instructions.
Ensuring site contact details are accurate.
Not uploading false, misleading, offensive or unlawful content.
Not misusing driver, supplier or platform information.
Reporting suspected unauthorised account access.
Using the app in accordance with Drive2Deliver policies.
Some technology providers used by Drive2Deliver may store or process information outside Australia.
Where this occurs, Drive2Deliver will take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy requirements.
If Drive2Deliver becomes aware of a data breach involving personal information, it will assess the incident and take appropriate steps.
Where required by law, Drive2Deliver will notify affected individuals and relevant authorities.
Drive2Deliver may also take steps to reduce potential harm, such as resetting passwords, restricting access, investigating the incident and improving security controls.
The Drive2Deliver app or website may contain links to third-party services, including:
Supplier websites
Payment providers
Map providers
Government resources
Support tools
External websites
Drive2Deliver is not responsible for the privacy practices of external websites or third-party services.
Customers should review the privacy policies of any third-party services they use.
The Drive2Deliver Customer App is intended for users who are legally able to create an account, purchase products, book delivery services or act on behalf of a business.
Drive2Deliver does not knowingly collect account information from children.
Drive2Deliver may update this Privacy Policy from time to time.
If material changes are made, Drive2Deliver may notify customers through the app, email, SMS or another reasonable method.
Customers may be required to review and accept the updated Privacy Policy before continuing to use the app.
If you have a privacy concern or complaint, please contact Drive2Deliver first so the issue can be reviewed.
Drive2Deliver will aim to respond within a reasonable time.
If you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority.
Privacy Officer
Drive2Deliver
Email: support@drive2deliver.com.au
For privacy questions, account deletion requests, data correction requests, app support or customer account enquiries, please contact Drive2Deliver through the Help Centre inside the app or email:
Before using the Customer App, customers may be required to tick the following confirmation:
I confirm that I have read and understood the Drive2Deliver Customer App Privacy Policy. I acknowledge that Drive2Deliver may collect, use, store and share my personal information, including account details, order details, delivery addresses, payment records, app usage information and delivery records, for the purposes described in this Privacy Policy.