CUSTOMER APP PRIVACY POLICY

Drive2Deliver
A Division of Drive2Ride Pty Ltd
Operating in NSW & ACT, Australia
Effective Date: 04/03/2026

1. INTRODUCTION

Drive2Ride Pty Ltd, trading as Drive2Deliver (“Drive2Deliver”, “we”, “us”, “our”), is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use:

• The Drive2Deliver mobile application

• The Drive2Deliver website

• Our delivery and marketplace services

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Platform, you consent to the practices described in this Policy.

2. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

A. Account Information

• Full name

• Email address

• Phone number

• Password (encrypted)

• Business name (if applicable)

• ABN (for business customers)

B. Order & Transaction Information

• Delivery addresses

• Pickup locations

• Order history

• Materials ordered

• Payment details (processed via secure payment providers)

• Invoices and receipts

C. Location Information

• Delivery location data

• GPS data related to order tracking

D. Communications

• Messages sent via in-app chat

• Customer support correspondence

• Feedback and ratings

E. Device & Technical Data

• IP address

• Device type

• Operating system

• App usage data

• Cookies and tracking technologies

3. HOW WE COLLECT INFORMATION

We collect information:

• When you create an account

• When you place an order

• When you contact customer support

• When you interact with our website

• Through cookies and analytics tools

• Through third-party service providers

4. WHY WE COLLECT YOUR INFORMATION

We use your information to:

• Process and manage deliveries

• Connect you with drivers and suppliers

• Process payments

• Provide order tracking

• Improve platform functionality

• Prevent fraud

• Comply with legal obligations

• Respond to disputes and claims

5. PAYMENT INFORMATION

Payment details are processed through secure third-party payment providers.

Drive2Deliver does not store full credit card numbers.

Payment processors may collect and store payment data in accordance with their own privacy policies.

6. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

• Independent drivers (for delivery purposes)

• Material suppliers (for order fulfilment)

• Payment processors

• IT and cloud service providers

• Legal and regulatory authorities (if required by law)

• Insurance providers in the event of claims

We do not sell your personal information.

7. CROSS-BORDER DATA TRANSFERS

Some service providers (e.g., cloud hosting or payment processors) may store data outside Australia.

Where this occurs, we take reasonable steps to ensure compliance with Australian privacy laws.

8. DATA SECURITY

We implement reasonable technical and organisational safeguards including:

• Encryption

• Secure servers

• Access controls

• Regular system monitoring

However, no online system is completely secure. You use the Platform at your own risk.

9. DATA RETENTION

We retain personal information:

• As long as your account remains active

• As required for legal, tax or compliance obligations

• As necessary for dispute resolution

We may de-identify or anonymise data for analytics purposes.

10. YOUR RIGHTS

Under Australian privacy law, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Withdraw marketing consent

• Lodge a complaint

Requests can be submitted to:
privacy@drive2deliver.com.au

We will respond within a reasonable timeframe.

11. MARKETING COMMUNICATIONS

We may send you:

• Service-related notifications

• Promotional offers

• Platform updates

You may opt out of marketing communications at any time.

Transactional communications (e.g., order confirmations) cannot be opted out of while your account is active.

12. COOKIES & TRACKING

We use cookies and similar technologies to:

• Improve user experience

• Analyse traffic

• Remember preferences

• Enhance security

You may disable cookies via your browser settings, though some features may not function properly.

13. CHILDREN’S PRIVACY

The Platform is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

14. COMPLAINTS

If you believe we have breached your privacy rights:

• Contact us in writing.

• Allow reasonable time for investigation.

• If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Updates will be published on our website and within the app.

Continued use of the Platform constitutes acceptance of the updated Policy.